Answers for the MatchCraft Pro beta.

You submit one project request, review eligible contractors, and choose up to 2 contractors you want to hear from. MatchCraft Pro keeps your contact details private while you compare profiles, reviews, photos, availability, and verification signals.

MatchCraft Pro is designed to avoid auction-style lead marketplaces. Your project is not blasted to a long list of companies. You choose a small number of qualified contractors so the process stays calmer, more respectful, and easier to manage.

During the current flow, you can choose up to 2 contractors to receive your project request. If fewer qualified contractors are available for your service and ZIP, you may be able to choose only 1 or wait for MatchCraft Pro to help with the next step.

The selected contractor is notified, your dashboard updates to show the current project status, and MatchCraft Pro tells you what to expect next. Most contractors respond within a few hours, and email notifications help you avoid checking the dashboard repeatedly.

A project may show no contractors if MatchCraft Pro is still checking eligibility, if your service or ZIP is not covered yet, if contractors are temporarily unavailable, or if matching data needs admin review during beta. Your request is still saved, and you can contact support if it feels stuck.

Yes, but messaging opens only after you select a contractor. You and the selected contractor can coordinate next steps inside MatchCraft Pro without exposing direct contact details in the message header.

Yes. You can upload project photos when submitting a request, and you can add private progress photos later from your homeowner dashboard. Photos help contractors understand the project and help admins support quality during beta testing.

Contractors start at the sign-up page, add business information, choose service categories, upload required insurance documentation, and submit for admin review. Approved contractors can manage leads, profile details, photos, reviews, availability, and Project Feed posts.

Contractor plans are planned as subscription tiers for visibility, access, profile strength, reputation tools, and future analytics. Billing is not active during beta, and plan controls are placeholders until Stripe billing is turned on.

No. MatchCraft Pro does not guarantee lead volume or project selection. The goal is to create better-qualified homeowner introductions over time by improving trust, profile quality, matching fit, and homeowner choice.

Matching considers service category, ZIP or service area, availability, approval status, profile strength, reputation, verification, response history, and project fit. Homeowners still choose which eligible contractors receive the request.

Admins review contractor submissions, service areas, insurance documents, profile details, and quality signals. A contractor can be approved, rejected, made inactive, or asked to resubmit missing or unclear information.

Homeowners choose up to 2 contractors to receive a request. Selected contractors are notified and can accept or decline from the contractor dashboard. MatchCraft Pro keeps direct homeowner contact private until the proper lead stage.

Contractors can set whether they are accepting leads, add a booked-until date, choose residential or commercial focus, and show emergency or weekend availability. These settings help homeowners understand fit before selecting contractors.

Yes. Homeowners use MatchCraft Pro for free during beta. There is no homeowner payment flow in the current beta experience.

No. Contractor pricing is planned as subscription-based tiers, not pay-per-lead. Plans are framed around visibility, access, reputation tools, profile strength, and future analytics. MatchCraft Pro does not promise guaranteed lead volume.

MATCHCRAFTBETA30 is the displayed 30-day beta access code placeholder. Billing is not active during beta, so code redemption and Stripe checkout are not live yet.

Yes. MatchCraft Pro is built to reduce spam. Public pages do not expose homeowner contact details, and contractors do not receive direct contact information before the allowed lead stage. Keep communication inside MatchCraft Pro until you are ready to share more.

Photos can appear on public profiles or public feed pages, so MatchCraft Pro uses lightweight safety moderation for contractor profile photos, logos, work photos, and feed images. Normal uploads can display to you immediately, but flagged content may need admin review before public display.

Insurance documentation helps MatchCraft Pro keep the beta marketplace trustworthy. Certificates are stored privately and are only available to admins and the owning contractor through protected dashboard views.

Public pages should not expose homeowner contact details, contractor insurance documents, admin notes, private messages, private progress photos, or beta feedback screenshots. Protected dashboard pages and short-lived signed links are used where private files are needed.

Reputation signals can help contractors appear stronger in homeowner comparison results. Verified reviews, completed projects, profile completeness, response speed, approved work photos, insurance verification, and recent activity can all support visibility.

Complete your profile, upload a logo and profile photo, add approved work photos, keep availability current, respond to leads, complete projects, earn verified reviews, and post useful approved Project Feed content. These actions help build trust without gaming the system.

Verified reviews are reviews tied to completed MatchCraft Pro projects. Rating-only reviews still count toward totals, and written verified reviews can appear with a Verified Review badge on public contractor profiles.

Reputation signals can include verified reviews, average rating, review count, completed projects, approved Project Feed activity, featured projects, response speed, profile completeness, years in business, insurance verification, and recent activity.

The Project Feed is for contractor networking and project showcasing. Approved contractors can post completed projects, trade notes, materials, questions, subcontractor needs, and collaboration opportunities. It is not a homeowner spam board.

Admins can use the admin dashboard for email tests, contractor review, feedback triage, feed moderation, lead review, platform health checks, and conversation support. For bugs or confusing beta behavior, use the feedback form so the report is tracked.

Use the Contact MatchCraft Pro support link from Help, FAQ, dashboards, or the feedback form. For beta support, include what page you were on, what you expected, and what happened. MatchCraft Pro aims to respond within 24 hours during beta testing.

Open /feedback to submit bugs, confusing flows, feature requests, complaints, ideas, praise, or support requests. High and urgent reports notify admins when email is configured.

Yes. MatchCraft Pro Assistant answers general app questions from the local Help and FAQ knowledge base. It cannot access private account details, private project data, admin notes, insurance documents, or private messages.